Last Updated: October 2026
At DAY FOR U, we carefully prepare our orders to ensure your watch reaches you in good condition. Please read our refund and return policy before placing your order.
Refunds or returns will only be considered if the watch is delivered in a faulty, broken, or physically damaged condition.
We do not accept returns or refunds for:
Change of mind after receiving the order.
Incorrect product expectations or personal preferences.
Minor differences in colour or appearance due to lighting or screen settings.
Damage caused by improper use, accidents, or mishandling after delivery.
To help us verify damage that occurred during delivery, you must record a continuous, unedited video while unboxing your parcel.
Please ensure the video clearly shows:
The sealed parcel before opening.
The opening of the package and removal of the watch.
The watch and any visible damage or faults.
The packaging and any damage to the parcel, if applicable.
The video must clearly demonstrate the condition of the product when the parcel is opened. Claims without a valid unboxing video may not be eligible for a refund or return.
If your watch arrives broken, damaged, or faulty, please contact us within 48 hours of delivery.
When contacting us, provide:
Your order number.
Your continuous unboxing video.
Clear photos of the damaged or faulty watch.
A brief explanation of the issue.
Our team will review the evidence and contact you regarding the next steps.
Once we review your claim, we may approve a return, replacement, or refund depending on the circumstances and availability of the product.
The watch and its packaging may need to be returned for inspection. Please do not send any item back without contacting us first and receiving return instructions.
If a refund is approved, we will inform you of the refund method and expected processing time. The time required for the refund to reach you may depend on your payment method or financial service provider.
For refund or damage-related enquiries, please contact DAY FOR U through the contact details provided on our website. Include your order number so we can assist you efficiently.
DAY FOR U — Time for a Better You.
We appreciate your understanding and cooperation in helping us maintain a fair and reliable shopping experience.
